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If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

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My order details

Once your order is processed and prepared for shipping, you'll promptly receive an email containing your tracking number for easy monitoring.

If you don't see the email in your inbox, please take a moment to check your spam folder, just in case.

For added convenience, consider creating an account, where you can effortlessly track orders, access your order history, and streamline the checkout process. Your account will automatically link any previous orders made with your email, making it even more convenient for you to manage your purchases.

Processing Details

The time it takes to process orders varies depending on the item. Each H of A design is meticulously handcrafted, and our processing time reflects this attention to detail. Typically, orders are shipped within 5-7 business days from the date of purchase.

Once your order is successfully placed, you'll receive an email confirmation containing all the details. If you don't see it in your inbox, please check your spam folder or reach out to us for confirmation.

Alternatively, you can log into your account to check the status of your order.If you require any assistance with your order, please don't hesitate to contact us via email promptly. Once your order has been shipped, we won't be able to make any changes to it. Your satisfaction is our priority, and we're here to help with any concerns you may have.

Shipping Details

Please choose your preferred shipping option during checkout. If you have a specific delivery deadline in mind, kindly reach out to us before placing your order. We'll do our utmost to accommodate your request and aim to deliver by your specified date if feasible.

Please note that while we cannot guarantee delivery dates for orders, we're not liable for delays that may occur once your order is shipped due to postal service issues.

Cancellation Policy

You can cancel or change your order within 24 hours of ordering.

Returns/Exchanges

To ensure cleanliness and to look out for our customers' well-being, we're unable to accept returns or exchanges of worn items for now.

If you've received the wrong item or notice any issues with your order, please reach out to us at aurumpearljewelry@gmail.com, and we'll be happy to assist you.


Returns and Exchanges are not applicable to Custom Orders or Modified designs.

The Finer Details

Our Materials

All of our products are crafted using top-notch nickel and lead-free findings.

Our gold-filled and 925 sterling silver materials are ideal for every skin type. We pride ourselves on using exceptionally high-quality gold-fill and 925 silver, which are crafted and standardized right here in the U.S.Rest assured, every piece is 100% hypoallergenic, ensuring comfort for sensitive skin.

With gentle and proper care, our jewelry will maintain its beauty and quality for years to come.

Our Gemstones

I specialize in AA/AAA freshwater pearls sourced from the warm waters across the globe. Each pearl boasts its own distinct shape, size, and luster, adding to its unique charm.With an unwavering commitment to quality, I meticulously craft my designs using only the finest materials available in the demi-fine jewelry market.

Embracing the natural diversity of each pearl, my creations ensure that every piece reflects your individual style and personality.

Jewelry Care

Your order will arrive with a care instructions card. See our Care Guide for details.

I can help!

Repair Policy

we're all about quality materials and meticulous craftsmanship! If you ever need a repair within 30 days of receiving your order, it's on us!

After those first 30 days, don't worry, we're still here to help. Repairs will be looked at on a case-by-case basis, with repair fees applied.

Please forward an emails to aurumpearljewelry@gmail.com with some photos of your jewelry in need of TLC, and we'll get you sorted in no time

Lose an earring?

It happens to everyone! We want to create its missing mate so your collection stays complete and fabulous! Just reach out to me, and I'll whip up a custom order for you at half price.

Custom design?

We love creating designs, especially for brides! Please reach out if you have a specific design in mind and we can get to chatting!

Customs are assessed on a case-by-case basis and will be subject to additional material and labour costs.

Wholesale?

Would you like to carry House of Aurum in your bridal shop or boutique? Connect with designer Alana personally at aurumpearljewelry@gmail.com

We select a handful of retailers to host our collections per season and will notify you if our opportunities are currently closed.